Terms of Use
Last updated: 1 October 2025
These Terms & Conditions (“Terms”) govern your access to and use of the Cubik.one website (the “Site”), your purchase and use of our modular systems, furnishings, exhibition stands and related products or services (collectively, the “Products/Services”). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site or purchase our Products/Services.
1. Who we are and how to contact us
Controller & Operator: Cubik.one (“Cubik”, “we”, “us”, “our”).
Email: info@cubik.one
Postal address: Bulgaria, 4230 Asenovgrad, str. Zavodska 1, entry 14
For information on how we process personal data, please see our Privacy Policy.
2. Eligibility, account and age
Site access is available to users of all ages. To register an account or place an order you must be at least 18 years old or act with consent of a parent/legal guardian.
Our Products are intended for users aged 14+ from a safety and intended-use perspective. Always follow assembly and safety instructions.
You are responsible for maintaining the confidentiality of account credentials and for all activity under your account.
3. Changes to these Terms
We may update these Terms from time to time, for example to reflect changes in law, our business, or our Products/Services. The updated version becomes effective upon posting on the Site. If changes are material, we may provide additional notice. Your continued use constitutes acceptance of the updated Terms.
4. Information on the Site
We strive to ensure that product descriptions, images, specifications and pricing are accurate; errors may occur and we may correct them at any time.
Colors and finishes may vary due to device display settings and materials batches.
We reserve the right to discontinue or modify Products/Services without prior notice.
5. Orders, pricing, taxes and payment
Placing an order constitutes an offer to purchase. We may accept or reject any order, for example due to availability, suspected fraud, or pricing errors.
Prices are shown in the currency indicated on the Site and may be shown inclusive or exclusive of applicable VAT/sales tax depending on your location and checkout flow. Final taxes, shipping and handling fees are shown before you confirm payment.
Payment processing is performed by third‑party providers (e.g., Stripe). We do not store full card numbers on our servers. Additional verification (e.g., 3‑D Secure/SCA) may be required.
For B2B customers, invoices must be paid by the due date specified. Late payments may accrue default interest at the maximum rate permitted by law and reasonable collection costs.
6. Custom, made‑to‑order and configuration services
Certain Products are custom‑manufactured or configured to your specifications (including dimensions, colors, module combinations, engravings/branding, exhibition layouts).
For custom/made‑to‑order items, production will commence after payment and written confirmation of specifications and drawings (if applicable).
You are responsible for ensuring the accuracy and completeness of all specifications, measurements and approvals you provide.
7. Shipping, delivery and risk of loss
We ship within Europe and to selected countries. Delivery estimates are indicative only; we are not liable for delays outside our reasonable control.
Risk of loss or damage passes to you upon delivery to the address you provided (or upon collection by your carrier). Title passes upon our receipt of full payment.
You must inspect the delivery upon receipt and note any visible damage on the carrier’s delivery record; notify us in writing within 7 days of delivery for damage or shortages.
8. Right of withdrawal, returns and refunds
8.1 Consumers (B2C) in the EEA/UK
If you are a consumer, you may have a statutory right to withdraw from a distance contract within 14 days after delivery, without giving any reason and without penalty, except for return shipping and any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions: The right of withdrawal does not apply to goods made to your specifications or clearly personalized, sealed items not suitable for return due to health protection or hygiene reasons once unsealed, and other statutory exceptions.
To exercise the right of withdrawal, send us a clear statement (email is sufficient) within the 14‑day period. You must send back the goods without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal.
8.2 Returns policy (all customers)
Standard, non‑custom Products may be returned within 14 days of receipt if unused, in original packaging with all components and documentation.
For custom/made‑to‑order items, returns are generally not accepted except where defective, non‑conforming or required by mandatory law.
Refunds are processed to the original payment method after we receive and inspect the returned items. We may deduct any loss in value resulting from improper handling.
8.3 Defective or non‑conforming items
If the Product is defective or does not conform to the contract, contact us within a reasonable time after discovery. We will, at our option and subject to applicable consumer law, repair, replace, or refund.
This Section does not limit statutory warranties and remedies available to consumers under applicable law.
9. Installation, assembly and safety
Unless expressly included, installation services are not part of the sale. If you retain installers, you are responsible for their selection and supervision.
Follow all installation and safety instructions. Do not exceed specified load limits. Use Products only for their intended purposes and in suitable environments.
We are not responsible for damage caused by improper assembly, misuse, unauthorized modifications, or failure to follow instructions.
10. Intellectual property and user content
All content on the Site (text, images, logos, designs, software) is owned by us or our licensors and protected by intellectual property laws.
You may not copy, reproduce, modify, distribute or create derivative works without our prior written consent.
If you submit reviews, photos or other content, you grant us a non‑exclusive, transferable, sublicensable, royalty‑free, worldwide license to use, reproduce and display such content in connection with our Site, Products and marketing, subject to your privacy rights.
11. Acceptable use
You will not use the Site for unlawful activities, infringe third‑party rights, transmit malware or spam, or attempt to interfere with the Site’s security or operation.
We may suspend or terminate access if you breach these Terms or applicable law.
12. Third‑party services
The Site may include links or integrations with third‑party websites, tools and services (e.g., payment processors, logistics providers, analytics or ad platforms). We are not responsible for their content or practices. Your use of third‑party services is governed by their own terms and policies.
13. Warranties and disclaimers
To the fullest extent permitted by law, the Site and Products/Services are provided “as is” and “as available”. We disclaim all warranties not expressly stated in these Terms, whether statutory, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Nothing in these Terms affects statutory rights that cannot be excluded or limited under applicable law (especially for consumers).
14. Liability
We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited by law.
Subject to the foregoing, in respect of B2C consumers we are liable only for foreseeable loss or damage caused by our breach of these Terms or our failure to use reasonable care and skill.
In B2B transactions, our aggregate liability arising out of or in connection with the contract will not exceed the higher of (i) the total amounts actually paid to us for the affected Products/Services in the 12 months preceding the event giving rise to liability or (ii) EUR 5,000. We are not liable for loss of profit, loss of business, business interruption, loss of data, or any indirect or consequential losses, except where such limitation is prohibited by law.
15. Force majeure
We will not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, industrial disputes, pandemics, supply chain disruptions, transport or utility failures, or government actions.
16. Compliance, export and sanctions
You represent and warrant that you are not subject to any sanctions and will not use the Products contrary to applicable export control, sanctions or safety laws and regulations.
17. Governing law and jurisdiction; consumer dispute resolution
These Terms and any non‑contractual obligations arising out of or in connection with them are governed by the laws of Bulgaria, without regard to conflict‑of‑law rules.
Courts of Bulgaria shall have exclusive jurisdiction for B2B disputes. For consumers, you may bring proceedings in your local courts as provided by mandatory consumer protection laws.
The European Commission provides an online dispute resolution platform (ODR) at https://ec.europa.eu/consumers/odr. We are not obliged nor generally willing to participate in alternative dispute resolution procedures before consumer arbitration boards, unless required by law.
18. Notices and communications
We may contact you by email, to your account dashboard, or by posting notices on the Site. You are responsible for keeping your contact details up to date. Contractual declarations may be made electronically, unless mandatory law requires another form.
19. Assignment and subcontracting
We may assign or transfer our rights and obligations under these Terms to another entity, and we may use subcontractors, provided that this does not adversely affect your rights. You may not assign or transfer your rights without our prior written consent, except that consumers may transfer the manufacturer’s warranty where applicable.
20. Severability and no waiver
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Our failure to enforce a right or provision is not a waiver of that right or provision.
21. Entire agreement and priority
These Terms, together with order confirmations and any documents expressly incorporated by reference (including the Privacy Policy and, where applicable, written custom specifications), form the entire agreement between you and us and supersede prior understandings relating to the subject matter. In case of conflict, a signed written agreement (if any) prevails over these Terms; otherwise, specific order terms prevail over general terms.
22. Contact
Cubik.one
Email: info@cubik.one
Address: Bulgaria, 4230 Asenovgrad, str. Zavodska 1, entry 14